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Category: Property Management [Edit]
Neighborhood: West PortalI've lived in an apartment managed by Mr. Rosenberg for nearly 8 years. While he's responded well to crises, I haven't found him to be terribly supportive or warm overall. We've had to bug him multiple times about important-but-not-urgent issues.
For instance, urgent plumbing problems? Addressed right away, thankfully. Backyard problems, shower-paint problems, etc...? Typically not much luck getting his prompt attention.
And this most recent incident has me boiling mad: he finally decided to fully repair the front steps, and we asked him to please send a repair-guy out during the two weeks I was away for work. Instead, he sent someone the day I got back (and was jetlagged)... and considering I had planned to move out to a new apartment in a week, I'm screwed; I can't move my furniture out via the narrow back (through the garage) staircases!
One other negative incident: We were late with rent once in four years, just missing the grace period by a day or two. He charged us a $75 late fee. Totally within his right, but that's still a mean thing to do to a pair of otherwise model residents.
So... in summary, I'd say Mr. Rosenberg is professional but not always very thoughtful.
I rented an apartment from Mr. Rosenberg for over 2 years, and he's by far one of the best property managers available. He's very professional, responsive to crisis, and honest. I would rent from him again in a heartbeat.
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